Job Detail

Collections and Credit Analyst

Kelowna, BC
Full Time Permanent
Category : Accounting Salary : Experience(s) :  Year


Platinum Personnel have the privilege of working with Big Steel Box – Canada’s most diversified shipping container company – is looking for a Credit and Collections Analyst to join its growing team at the central support office in Kelowna.

This is a permanent full-time position (Monday to Friday, 8:30 am – 5:00 pm) starting as soon as possible.  Salary is dependent on experience, and benefits will be provided after 3 months.  Occasional overtime may be required.

Are you a people person with strong communication skills?  Do you thrive in a busy fast-paced environment?  If so, this may be the opportunity you have been waiting for.

We Genuinely Care for People” is one of our core values and it epitomizes how we feel about everyone on our team and our customers.  Our customers are real people with busy lives and by listening to them and understanding their needs we strive to deliver the best solution.  We operate in a fair and kind manner and take opportunities to be understanding.

The ideal candidate will be one who aligns with BigSteelBox’s supportive service-oriented culture, while taking their responsibilities seriously.  Being a passionate, adaptive and business-savvy individual with an excellent work ethic will make you a success at BigSteelBox.

We have fun” is part of the rules too. While we take our business and our responsibilities seriously, we also know life is better when you enjoy your day! You can expect comradery with your co-workers and lots of laughs. Don’t you want to come home with a smile on our face at the end of the day?

Working under the supervision of the Accounts Receivable Supervisor, you will enjoy the exciting challenges that come with a high-growth and rapidly changing landscape.

With a network of locations across Canada, BigSteelBox services both residential and commercial customers. The company has three dynamic business streams – residential moving and storage; construction and commercial storage; and structures (workforce housing and modifications for industrial use).

BigSteelBox has its corporate support office in Kelowna, BC and has 18 full-service locations across Canada.



  • Bachelor’s degree or equivalent experience
  • 2+ years experience in credit, collections and or finance department
  • Excellent Computer/Communication skills: Phone, Email, Outlook, Word, & Excel
  • Customer service experience



  • Analyze and maintain accounts receivable listing (includes high volume of low dollar transactions)
  • Contact customers with past-due balances to enquire about payment status
  • Collect on over-due accounts via phone
  • Handle email communications with customers and internal departments
  • Set and adjust credit limits based on credit reports, additional research and or past payment history
  • Answer phone line as part of a queue with other team members
  • Email, fax or mail copies of invoices to customers as required
  • Maintain accurate records & secure files
  • Demonstrate a positive work ethic, attitude & professional image to all
  • Update customer information as required
  • Perform other duties as required



  • Excellent verbal and written communication skills
  • Provide excellent customer service to internal and external stakeholders
  • Multi-task, organize and work well under pressure
  • Conscientious & attention to detail is essential
  • Excellent telephone etiquette for customer service
  • Handle high-volume and repetition
  • Teachable & a team player
  • Self-motivated & energetic
  • Proficient in Outlook, Word, Excel



Please email your resume and cover letter with the subject title “Credit and Collections Analyst” to [email protected]

Please attach your cover letter & resume as one document.  We thank all applicants in advance, however, only those selected for an interview will be contacted.